Troubleshooting Issues with Unbiddable Products in Topsort's Auctions

Enhancing Auction Integration with Topsort's API

At Topsort, we understand that integrating an API can sometimes present challenges. One common issue that clients encounter is products that should not participate in auctions, such as out-of-stock or deactivated products, being displayed as ads. This can lead to a poor user experience and dissatisfaction with the platform. To address this issue, we recommend the following steps:

  1. Clearly Define Product Eligibility Criteria: It's crucial to have a clear understanding of which products should be eligible for auctions. Define criteria based on availability, stock levels, or other relevant factors. Collaborate with our team to ensure a consistent and optimal auction experience.
  2. Review and Update Auction API Integration: Take time to review and update your auction API integration to filter based on product availability or stock status. This ensures that only appropriate products are included in the auction.
  3. Conduct Thorough Testing: Before launching the integrated auction, conduct thorough testing and user acceptance testing (UAT) to verify that only eligible products participate. Test various scenarios, including out-of-stock or deactivated products, to ensure auction filters function correctly.
  4. Provide Feedback and Seek Assistance: If you encounter issues with unbiddable products in auctions, provide feedback and seek assistance from our support team. We're here to help troubleshoot and resolve any issues that arise.

By adhering to these recommendations, you can mitigate the frustration of displaying ads for ineligible products in Topsort's auctions. This ensures a seamless integration process and enhances the user experience on your marketplace.